Privacy Policy
This Privacy Policy explains how Zameenza collects, stores, uses, protects and shares information across its digital real estate ecosystem, including property listings, buyer inquiries, seller accounts, analytics, contact forms, WhatsApp support, cookies, media uploads and platform services.
Important Privacy Notice
Detailed Privacy Policy
Welcome to Zameenza. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, disclose and retain personal and non-personal information when you use our website, property platform, seller tools, listing forms, inquiry systems, contact forms, analytics, WhatsApp links, maps, media galleries and related services.
1. Scope of this Policy
This Policy applies to users, visitors, buyers, tenants, investors, sellers, agents, developers, advertisers and any person interacting with Zameenza online or through related services. By using the platform, you agree to this Privacy Policy and our Terms of Service.
2. Information We Collect
- Information you provide directly through forms, accounts, listings, inquiries and support requests.
- Technical information such as IP address, browser, device type, referral source and pages viewed.
- Property listing data including images, videos, descriptions, pricing and uploaded documents.
- Communication data submitted through contact forms, lead forms and WhatsApp-related actions.
3. Account & Profile Data
When users register or interact with account-based features, we may collect name, username, phone number, login credentials, role type, profile information, activity records and account preferences. This information helps us authenticate users, manage accounts and provide seller or buyer services.
4. Property Listing Data
Sellers, agents and developers may submit property details such as title, price, size, location, society name, block, address, images, videos, installment plans, seller details and documents. This data may be displayed publicly as part of the property marketing process.
5. Buyer Inquiry & Lead Data
When a user submits an interest form, contact request, installment request or advisor request, we may collect name, phone number, optional email, message, property ID, city preference, budget, IP address and submission time. This helps connect users with property owners, agents or support teams.
6. Usage, Device & Analytics Data
We may collect browsing behavior, search filters, viewed properties, clicked links, device information, approximate location, IP address, operating system, browser type and performance data. This helps improve search quality, website speed, security, reporting and user experience.
7. Cookies & Tracking Technologies
We may use cookies, local storage and similar technologies to remember preferences, improve performance, keep users logged in, measure traffic, analyze platform usage and support security. Users can control cookies through browser settings, but disabling cookies may affect some platform features.
8. How We Use Information
- To provide property listing, search, inquiry and seller services.
- To display property details, images, videos, maps and related information.
- To process inquiries, leads, reviews, contact messages and support requests.
- To improve platform security, prevent fraud and detect abuse.
- To analyze traffic, measure performance and improve user experience.
- To comply with legal, regulatory and administrative obligations.
9. Sharing & Disclosure of Information
- With sellers, agents or developers when you submit an inquiry about a property.
- With service providers who support hosting, analytics, security, communication or payment services.
- With legal authorities if required by law, court order or regulatory obligation.
- With business successors if the platform is transferred, merged or reorganized.
10. Payment & Billing Data
If paid services, featured listings or subscriptions are introduced, payment data may be processed by third-party payment gateways. We do not intend to store full card numbers. Billing records may be retained for accounting, tax and legal compliance.
11. Data Security
We apply reasonable technical, administrative and organizational measures to protect user data. However, no online service is completely secure. Users should protect their passwords, avoid sharing login credentials and notify us if unauthorized access is suspected.
12. Data Retention
We retain information for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud and enforce policies. Some data may remain in backups or logs for technical and legal reasons.
13. User Rights & Choices
- You may request correction of inaccurate personal information.
- You may request removal of certain data where legally and technically possible.
- You may control cookies through browser settings.
- You may contact support for privacy-related concerns through WhatsApp.
14. Children’s Privacy
The platform is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted data, contact us for review and possible removal.
15. Third-Party Services
The platform may use or link to third-party services such as WhatsApp, Google Maps, YouTube, analytics tools, social media platforms and hosting services. Their privacy practices are governed by their own policies, and Zameenza is not responsible for their independent actions.
16. Legal Compliance & Protection
We may access, preserve or disclose information when required to comply with applicable laws, legal processes, court orders, regulatory requests, security investigations or to protect the rights, safety and property of Zameenza, users or the public.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the platform after updates means you accept the revised policy.